Student Support Office and Help Programs

In case of a medical emergency call 15 (SAMU)

Student Health Service (SSE — Service de Santé Étudiante)

Student health center located on the campus of Université Toulouse Capitole.
Reception (secretariat): +33 5 61 63 37 25
Nursing reception: +33 5 61 50 38 61
Address: 2 Rue du Doyen Gabriel Marty, 31000 Toulouse, France
(located at Université Toulouse Capitole, 4th floor of the Rempart building)
Opening hours: Monday to Friday, 8:30 a.m. – 5:00 p.m.
Website: ut-capitole.fr

Services (no upfront payment required)

• Nursing reception and care,
• Medical consultations (general practitioners and specialists),
• Appointments with social workers (listening support and guidance for academic, family, personal, administrative, and financial issues),
• Medical and psychological support (consultations with psychologists and psychiatrists),
• Specialized consultations (gynecology, family planning, nutrition, smoking cessation, etc.),
• Vaccination center,
• Support for disability-related study accommodations.

Other SSE locations

The Student Health Service (SSE) is also available at other sites and campuses, including the Maison des Solidarités on the Toulouse – Jean Jaurès University campus.
Phone: +33 5 61 50 41 41
Address: 5 Allée Antonio Machado, 31100 Toulouse, France
Opening hours: Monday to Friday, 8:30 a.m. – 5:00 p.m.
Website: univ-tlse2.fr

Health and Prevention Center — Concorde (Maison de Santé et de Prévention de la Concorde)

In the framework of a partnership with Maison de Santé et de Prévention de la Concorde, students under 25 years old enrolled at isdaT can benefit from free health check-ups, as well as support and guidance, and if necessary, referral to appropriate services based on identified needs.

These health check-ups are provided by the Maison de Santé et de Prévention de la Concorde and carried out by Mr. Olivier Sillas or Ms. Delphine Marti, healthcare professionals, during individual appointments with student.

Access conditions:
Students are invited to either go directly to the Maison de Santé et de Prévention de la Concorde or book an appointment on their own initiative via the Doctolib platform with Mr Olivier Sillas, selecting the reason “Preventive health check-up (ages 18-25)”.ts.
Phone: +33 6 24 05 00 11
Email: mspconcorde31@gmail.com
Address: 25 Rue Roquelaine, 31000 Toulouse, France
Additional follow-up care:
In addition to the initial assessment, the MSP Concorde now offers a follow-up care pathway that may include up to four additional consultations, providing ongoing, long-term support.
Practical information:
No upfront payment is required. Students simply need to bring their Social Security number, their Carte Vitale, and, if possible, their health record booklet.
Confidentiality:
No information regarding a student’s health status will be shared with the educational institution.

CSO Ramonville Saint-Agne — Osteopathy

A partnership has been established between isdaT and the Higher Institute of Osteopathy (Conservatoire Supérieur d’Ostéopathie) to offer consultations to all students across the five departments at a reduced rate of €10, upon presentation of a student ID card.

Consultations are carried out by 4^th– and 5^th-year osteopathy students, under the supervision of an experienced osteopath (D.O.) who is also a member of the teaching staff at the institution.
Address: CSO, Napa Center, 3 rue Ariane, 31520 Ramonville Saint-Agne, France
Opening Hours: Monday to Friday: 9:00 a.m. – 12:00 p.m. and 1:30 p.m. – 7:30 p.m. Saturday: 9:00 a.m. – 12:00 p.m.
Phone: +33 5 61 17 59 27
Booking an appointment:
By phone, mentioning the name of your institution
Online via: https://www.smartagenda.fr/pro/csotoulouse

Cnaé (National Coordination for Student Support)

A professional helpline dedicated to students’ well-being, available during the day.

The CNAÉ (Coordination nationale d’accompagnement des étudiant·es) supports students facing personal, psychological, or social difficulties. Operated by the association “En Avant Toutes”, it provides a free, confidential, and professional listening service.

Psychologists and social workers are available to answer questions, listen with care, and, if necessary, refer students to appropriate support services. Free and confidential helpline.
Objective: To serve as a key contact point for any student experiencing emotional distress or well-being difficulties.
Phone: 0 800 737 800
Opening hours: Monday to Friday: 10:00 a.m. – 9:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.
Website: https://www.etudiant.gouv.fr/fr/cnae

Nightline Toulouse

A free, anonymous, and confidential nighttime listening helpline
English helpline: +33 5 82 95 12 11
French helpline: +33 5 82 95 10 11
Opening Hours: 7 days a week, from 9:00 p.m. to 2:30 a.m.
Website: nightline.fr

Services: A space for discussion, listening, and expressing stress or difficulties. This is not a professional psychological follow-up service, but a supportive and caring space for expression, run by anonymous student volunteers. No individual follow-up is provided.

Santé Psy Étudiant

National psychological support program for students.

The “Santé Psy Étudiant” scheme is designed for all students in higher education. What it offers:

• Up to 12 free psychological sessions,
• No upfront payment required,
• Accessible to all students,
• Direct access to appointments with a partner private-practice psychologist.

How to access the service:
Visit the official website: https://santepsy.etudiant.gouv.fr
Choose a psychologist from the online directory, book an appointment directly with a participating psychologist.

Mon Soutien Psy – National psychological support scheme

This program allows anyone, including students, to consult a psychologist contracted with the French Health Insurance (Assurance Maladie) for support with mild to moderate psychological distress (such as anxiety, stress, or depression).

What the program offers:
Up to 12 reimbursed sessions per calendar year with a partner psychologist
Each session is priced at €50, with no possibility of extra charges
Reimbursement at 60% by the French Health Insurance system
Easy and direct access to a psychologist, without a medical prescription required
Consultations with qualified and contracted psychologists
Direct booking via an online directory or referral by a healthcare professional ensuring quality and confidentiality
Suitable for adolescents, adults, and students, with personalized follow-up depending on needs
If more severe difficulties are identified, the psychologist can refer the patient to specialized care or a physician
All consultations are strictly confidential and covered by professional secrecy
Website: https://www.ameli.fr/assure/remboursements/rembourse/remboursement-seance-psychologue-mon-soutien-psy

Hospital psychiatric emergency services

Before going to a specialized hospital, it is recommended to call 15, or send an SMS to 114 for people who are deaf or hard of hearing.
Another useful number: 3114, a free national helpline available 24/7, providing support and listening in cases of psychological distress or suicidal thoughts.

After contacting psychiatric emergency services, if advised, you may go to:
CHU Toulouse – Purpan Hospital, Psychiatry Department
Address: Avenue du Professeur Jean Dausset, 31300 Toulouse, France

Please note that all reports must be made to the following external resources:

External Reporting Unit — Ministry of Culture (Cellule de signalement externe)

Listening service, psychological support, and legal assistance.
Phone: 0801 90 59 10 (free hotline)
Opening hours: Monday to Friday, 9:00 a.m. – 1:00 p.m.
Email: signalement-culture@conceptrse.fr
Postal address: Cabinet Concept RSE – Pôle tertiaire – ECO WORK 2ZI Chartreuse – Guiers, 38380 Entre-deux-Guiers, France
Please provide the code 1959 to the person you are speaking with.

CROUS — Listening and Support Unit

Service intended for any student in the Toulouse Academy who is a victim of, or witness to, discrimination, harassment, sexual violence, or sexist behavior.
Address: 58 rue du Taur, 31000 Toulouse, France
Phone: +33 5 61 12 54 70

Cnaé (National Student Support Coordination) — Violence reporting platform

The Cnaé (Coordination nationale d’accompagnement des étudiant·es) also provides a listening and reporting platform for situations that may constitute a criminal offence, including discrimination, harassment, sexist and sexual violence.

By calling or emailing the CNAÉ, students receive step-by-step support in reporting the situation to their institution and, if desired, in initiating legal proceedings.
Phone: 0 800 737 800 (free and confidential)
Opening hours:
Weekdays: 10:00 a.m. – 9:00 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.
Email: cnae@enseignementsup.gouv.fr

Centre for Information on the Rights of Women and Families (CIDFF)

The CIDFF offers free, confidential, and individual support to victims of sexual and gender-based violence (sexual harassment, sexual assault, rape, domestic violence, female genital mutilation, and forced marriage).
CIDFF of Haute-Garonne
Address: 95 Grande Rue Saint-Michel, 31400 Toulouse, France
Phone: 05 34 31 23 31
Email: cidff31@cidff31.fr

SSE (Student Health Service – Service de Santé Étudiant)

For any request, you can contact the Student Health Service (SSE), which offers various support and assistance schemes, in partnership with several organizations (e.g., food aid charities such as Restos du Cœur, etc.).

The service notably provides appointments with social workers, offering listening support and tailored assistance for issues related to university life, family, personal matters, administrative procedures, and financial difficulties.

Services are provided with no upfront payment required.Services are provided with no upfront payment required.

Reception desk: +33 5 61 63 37 25
Address: 2 Rue du Doyen Gabriel Marty, 31000 Toulouse, France (Université Toulouse Capitole, 4th floor of the Rempart building).
Opening hours: Monday to Friday, 8:30 a.m. – 5:00 p.m.
Website: ut-capitole.fr

CROUS Toulouse Occitanie

The social service assistants support and guide you through your various administrative procedures with:

• CROUS administrative services,
• University services (scholarships, student life, international relations, SSE, SIOU),
• External social services and various associations.

Online: via the contact form available on the CROUS website.
By phone: +33 5 61 12 54 70 (from 9:00 a.m. to 4:30 p.m.)
In person: by appointment at the social service reception desk.
Address: 58 rue du Taur (1st floor), 31000 Toulouse, France.
Opening hours: 8:30 a.m.-12:30 p.m. and 1:30 p.m.- 4:30 p.m.
Website: https://www.crous-toulouse.fr/social-et-accompagnement/soutien-et-ecoute/service-social/

Office hours are organized on campuses depending on the study location and program. It is recommended to check the CROUS Toulouse Occitanie website to find the specific office hours dedicated to isdaT students.

Important note : The designated CROUS social worker for isdaT students is Ms. Azilis Salvador.
Email: azilis.salvador@crous-toulouse.fr

CVEC (Student and Campus Life Contribution) — isdaT

The CVEC (Contribution de Vie Étudiante et de Campus) is a mandatory national fee aimed at improving students’ living conditions.

The funds collected by isdaT are intended to support actions and assistance that directly improve students’ living and study conditions by providing direct financial aid to students experiencing temporary material difficulties, in order to help cover essential expenses such as health expenses, food, housing, energy costs, hygiene products…

Eligibility criteria

• Be a student enrolled at isdaT for the current academic year.
• Applications must be made strictly on a personal basis: all supporting documents must be issued in the student’s name and surname and dated within the last 3 months.
• Assistance is granted subject to income conditions.

Procedures

• 2 to 3 committees per calendar year review individual applications.
• A request form must be completed and submitted along with the required supporting documents.

Information contact
Hiba Boumlik — +33 5 31 47 12 15 — cvec@isdat.fr

SSE (Student Health Service – Service de Santé Étudiante)

The social service of the Student Health Service (SSE) supports students throughout their university journey. It provides listening, advice, and tailored support based on each student’s situation, with the aim of promoting academic and social success.

What it can help with:

• Accessing your rights (healthcare, disability support, etc.),
• Accessing medical care,
• Regaining independence in case of personal or family difficulties,
• Support with administrative procedures.

The social worker offers individual support by appointment, which may be provided on a one-to-one basis or in coordination with a multidisciplinary team (doctors, nurses, psychologists, nutritionists, etc.).

No upfront payment required.
Reception phone: 05 61 63 37 25
Nursing phone: 05 61 50 38 61
Address: 2 Rue du Doyen Gabriel Marty, 31000 Toulouse, France (Université Toulouse Capitole, Rempart building, 4th floor)
Opening hours: Monday to Friday, 8:30 a.m. – 5:00 p.m.
Website: ut-capitole.fr

Welcome Desk

Information and support point for students in Toulouse
Services offered:

• Welcome and guidance for all CROUS services,
• Information on scholarships and financial aid,
• Social support services,
• Assistance with administrative procedures,
• Social security,
• Student health services,
• Help with finding accommodation (university residences or private housing).

The start of the academic year (August-September-October) is a period of high pressure on the student housing market in Toulouse, both in student residences and private rentals. It is therefore essential to plan ahead and prepare an appropriate budget. For international students, these procedures can be completed as soon as the visa is obtained.

Please note: an information sheet on housing, intended for isdaT students, is available upon request from Isolde Gulacsy. It provides practical information on housing in Toulouse (rent, administrative procedures, etc.).

Partner office hours: Assistance with administrative procedures (housing, health, social security (CPAM), Prefecture, CAF, etc.),
Languages & International: support for international students, assistance with administrative procedures (housing, health, social security, Prefecture, CAF, etc.) through partner office hours, information on French courses and other language programmes.

Address: 41 Allées Jules Guesde, Allée Matilda, 31000 Toulouse, France
Contact: welcomedesk@univ-toulouse.fr
Opening hours: Monday to Friday, 9:00-12:30 and 13:30-17:00
(extension possible until 18:00 in September)
Website: https://welcomedesk.univ-toulouse.fr/

CROUS Toulouse Occitanie

Address: 58 rue du Taur, 31000 Toulouse, France
Phone: +33 5 61 12 54 00
Opening hours: Monday to Friday, 9:00 a.m. – 4:30 p.m.
Website: crous-toulouse.fr

Services offered:

• General reception and guidance for student life,
• Scholarships and financial aid,
• Housing and residence life (advice and support with applications and procedures),
• Social services and support in case of difficulties,
• Information on culture, campus life, student jobs, and international student support.

The Crous social worker assigned as the reference contact for isdaT students is Ms. Azilis SALVADOR.
Email: azilis.salvador@crous-toulouse.fr

Note: The Rue du Taur site is the main administrative headquarters of the CROUS of Toulouse. Some specific procedures (housing, social support, administrative services) may require visiting this site.

CROUS €1 Meal

The €1 meal scheme will be maintained for the 2026–2027 academic year for all higher education students, both scholarship holders and non-scholarship holders. Introduced in 2020, this government-supported measure aims to protect students’ purchasing power, particularly those with the lowest incomes. It provides access to a complete, balanced, and high-quality meal for just €1 in university restaurants. More information is available on the CROUS Toulouse Occitanie website.

The CROUS university restaurants are located across the main campuses of the metropolitan area:
Resto U’ L’Arsenal (city centre, open for lunch and dinner)
Address: 2 Boulevard Armand Duportal, 31000 Toulouse, France
Resto U’ Le Théorème (Rangueil campus)
Address: 118 Route de Narbonne, 31400 Toulouse, France
Resto U’ Arum (UT2J / Mirail)
Address: 5 Allée Antonio Machado, 31100 Toulouse, France
Resto U’ Labège (science and technology campus)
Address: 6 Allée Émile Monso, 31200 Toulouse, France

Linkee Association

Linkee is a non-profit association that fights food waste by collecting unsold food and redistributing it free of charge to students. The distribution packages may include fruits and vegetables, prepared meals, fresh products and other items depending on availability.

100% free food parcels reserved for students
Distribution times & locations:
Monday: 6:30 p.m. – 8:00 p.m – Bar Les 500 de la Cartoucherie
Tuesday: 6:00 p.m. – 7:30 p.m. – Université Toulouse Jean Jaurès – La Fabrique building
How to take part:

• Online registration and booking required,
• Collection upon presentation of student proof of enrollment,
• Students should bring their own bag.

Registration: https://linkee.com

Le Rayon 31

A network of two social and solidarity grocery stores created to support students and young people facing financial difficulties in Toulouse and its surrounding area. This initiative is led by the Banque Alimentaire de Toulouse et sa région.

This program is part of the national “Le Rayon” network, which establishes solidarity grocery stores to combat food insecurity among young people. Objective: Ensure that young people in precarious situations have access to balanced and varied food at very low prices, in a welcoming and non-stigmatizing environment, with a wide selection of food, hygiene, and household products.

Le Rayon UT Capitole (Toulouse)

Target audience: Students and apprentices facing financial difficulties.
Location: On the premises of Université Toulouse Capitole 1,Toulouse.
Address: 2T Rue des Puits Creusés, 31000 Toulouse, France.
Phone: +33 6 44 93 31 25
Email: ba310.rayon.utc@banquealimentaire.org
Opening Hours:
Monday: 2:00 PM – 7:00 PM
Tuesday – Friday: 1:00 PM – 7:00 PM.
How it works: Registration is done online, the application is validated, and then students gain access to the grocery store.

Le Rayon de la CFA (Blagnac)

Target audience: Apprentices and students facing financial difficulties
Location: Within the Cité de la Formation et des Apprentissages in Blagnac (near tram line T1)
Address: 21 Avenue Georges Brassens, 31700 Blagnac, France
Phone: +33 6 44 09 46 66
Email: ba310.rayon.cfa@banquealimentaire.org
Opening Hours: Tuesday – Thursday: 12:30 PM – 6:00 PM.
How it works: Registration is done online, the application is validated, and then students gain access to the grocery store.
Participation Details:
Register online by submitting an application with supporting documents.
The application is reviewed based on financial resources.
If approved, the student can shop in the grocery store like in a regular store, but at heavily reduced prices (70% to 90% off).
Applications and procedures are handled through the website: https://ba31.lerayon.org/

Le Petit Sab’lé

Le Petit Sab’lé is a social and solidarity grocery store for students facing financial difficulties. It offers food products (including fresh items such as fruit and vegetables) as well as hygiene products at heavily reduced prices (around 20% of the usual cost). It also serves as a welcoming space for interaction and exchange between students.

Eligible users: Students enrolled at university (an online account and application file are required to access the service).
Participation requirements: creation of an online account and submission of an application file are required in order to gain access.
Location: Campus Toulouse Rangueil – Building 1TP1.
132 allée Huguette Delavault, 31400 Toulouse, France.
Mail : ups-epiceriesociale.contact@utoulouse.fr
Horaires :Opening hours: Monday, Wednesday, Friday: 11:00 a.m. – 2:00 p.m.
Tuesday, Thursday: 11:00 a.m. – 6:30 p.m.

Société de Saint-Vincent-de-Paul

An association providing food assistance to students. Services include the distribution of food parcels, cooking workshops, solidarity grocery stores, and access to emergency food aid.
Target audience:
Students (food parcels are specifically made available for students)
Practical information:
Opening time: Every Tuesday from 7:30 p.m.
Location: 21-23 rue Valade, 31000 Toulouse, France (near Place Saint-Pierre)
Access: No means-testing required.
Registration: No prior registration needed
More information: https://www.ssvp.fr/nos-actions/aide-alimentaire-aux-etudiants

Les Restos du Cœur

Les Restos du Cœur regularly provide specific support for students.
Learn more: https://www.restosducoeur.org/

Secours Populaire

Secours Populaire provides food assistance accessible to students in financial difficulty, in the form of distributions (food parcels, vouchers, or food cards), as well as additional support such as cooking workshops and overall assistance aimed at promoting long-term autonomy.
More information: https://www.secourspopulaire.fr/31-toulouse/

Food Bank (Banque Alimentaire)

The Banque Alimentaire mainly operates as a network that collects and redistributes food to partner organizations. These partner associations then provide support to students in the form of food parcels or meals, often through local or university-based initiatives.
More information: https://www.banquealimentaire-toulouse.org/trouver-de-laide-toulouse/